Terms of Use

1. Who we are and your acceptance

The AI Model Lab is operated by Brain2 Licenciadora de White Labels Ltda., registered under CNPJ No. 63.327.013/0001-90, headquartered at Rua Sousa Caldas, 282, Sala 2, Brás, São Paulo/SP, CEP 03025-040, Brasil ("we" or "us"). These Terms of Use govern access to and use of the website, app and services of The AI Model Lab (the "Platform").

By creating an account, buying a plan or using the Platform, you agree to these Terms and to the Acceptable Use Policy, the Privacy Policy, the Refunds and Cancellation Policy and the Reports and Content Removal page, which are part of these Terms. If you do not agree, do not use the Platform.

Your acceptance is recorded on your account, with the date and the version of the document.

2. Who can use the Platform

• You must be 18 or older (or the age of majority in your country, if that is higher than 18) and legally able to enter into a contract.
• The Platform can generate adult content. Do not use it if that is prohibited where you are.
• We may ask you to confirm your age at any time, and we may terminate the account if there is any sign that the person using it is a minor.
• Your account is personal. Do not share your login, do not resell access, and do not create accounts to get around limits, blocks or offers.

3. Your account

Provide accurate information and keep it up to date. You are responsible for keeping your password safe and for everything that happens in your account. If you notice misuse, tell us right away at support@help.theaimodelab.com.

We contact you by the email address on your account and through notices inside the Platform.

4. The service

• The AI Model Lab offers artificial intelligence tools to create and edit images, videos, voices and avatars from text commands (prompts) and files you upload.
• Generations are produced by AI models from partner companies, accessed directly or through intermediaries. Some appear on the Platform under our own commercial names, such as The AI Model Lab Fast and The AI Model Lab Quality.
• AI works by probability. An output may differ from what you asked for, be imperfect, or look similar to someone else's. We do not guarantee any specific result.
• Models, tools, limits and credit prices may change, be replaced or go offline, including when a partner stops offering them. When a change reduces what your paid plan delivers, we notify you at least 30 days in advance, or the change takes effect only at your next renewal. If you do not agree, you can cancel and get back the prorated amount for the paid period you did not use.
• We may refuse, block or stop requests that violate these Terms or the law, automatically or through human review.
• We work to keep the Platform online, but maintenance and failures can happen. When a generation fails, the credits used are returned to your balance automatically, as explained in the Refunds and Cancellation Policy.

5. Adult content, real people and rules of use

All use must follow the Acceptable Use Policy. In particular:

• Zero tolerance for content that involves, suggests or sexualizes anyone under 18, even if it is fictional or AI-generated.
• Text requests that mention or suggest minors are automatically refused before they reach the AI model, and they are logged. When a provider detects a minor in an image, the generation is stopped and logged. Uploaded images and videos go through the providers' filters and, when flagged, through review by our team. Once the case is confirmed, the account is terminated, the records are preserved and the case is reported to the competent authorities.
• It is prohibited to create intimate or sexual content of an identifiable real person without their express consent, and of public figures in any case.
• When you upload someone's photo or voice (face swap, editing, avatar, voice cloning), you declare that one of these three situations applies: (a) the person is you; (b) the person is an adult who authorized the use in writing; or (c) the image or voice was generated by AI. We may ask for proof of authorization.
• It is prohibited to use the Platform to deceive, defame, harass, extort or impersonate another person.

We use automatic filters and human review. We may refuse requests, remove content, suspend or terminate accounts and preserve records for the authorities, in accordance with the law.

6. Your content and the outputs

7. Plans, credits and payments

• The price, credits, limits and features of each plan appear on the plans page and at checkout, in the currency shown. Taxes and payment-method fees may apply, such as IOF (Brazilian tax on foreign transactions) on international purchases.
• Subscriptions renew automatically every cycle (monthly or annual), using the same payment method, until you cancel.
• You can cancel at any time under Profile > Manage your subscription, or through support. Subscriptions billed through Perfect Pay are canceled in the Perfect Pay buyer area (the button under Manage your subscription takes you there) or through support. Cancellation applies to future renewals, and your access continues until the end of the paid period. A renewal charged after cancellation is refunded in full.
• Plan credits are released each cycle (every month on the annual plan) and do not roll over to the next cycle. Credits from one-time credit packs stay in your balance as long as your account is active. Credits have no cash value, except for the refunds provided for in these Terms and in the Refunds and Cancellation Policy. They cannot be transferred or sold, and they are valid only inside the Platform.
• If the price of your plan changes, we will notify you at least 30 days before your renewal. If you do not agree, cancel before then.
• Payments are processed by partner companies (such as Stripe, Perfect Pay, Cakto, Mercado Pago, Asaas, Hotmart, Greenn, Cartpanda and Hubla). We do not store your full card number. When the payment method or the law requires it, we may ask for your CPF or CNPJ (Brazilian tax ID).
• During the transfer of ownership of The AI Model Lab, some charges may appear under the name of the payment processor or of a business partner. In any case, the supplier responsible to you is Brain2 Licenciadora de White Labels Ltda..
• If a payment is not approved, the features of the paid plan may be suspended until the payment is resolved.
• Refunds, the right of withdrawal and cancellation of the annual plan follow the Refunds and Cancellation Policy.
• Before you dispute a charge with your bank (chargeback), talk to us. Resolving it through support is usually faster. When the payment provider notifies us of a dispute, the subscription tied to that charge is canceled immediately and the plan credits for that cycle are removed.

8. Offers, bonuses and free generations

Promotions, coupons, bonuses and free generations apply under the conditions and within the time limits stated in the offer itself. They may be limited per person and canceled in case of abuse, such as multiple accounts or fraud.

9. Ownership of the Platform

The brand, software, design, texts, prompt libraries and other elements of the Platform belong to us or to our licensors. You receive a personal, non-exclusive, non-transferable license to use the Platform under these Terms. It is prohibited to copy the Platform, extract data in bulk (scraping), reverse engineer it or resell the service.

10. Deletion, suspension and termination

• You can ask for your account to be deleted at any time through support (support@help.theaimodelab.com or WhatsApp +55 11 92219-8321) or at privacy@help.theaimodelab.com. Access is blocked immediately: we end your sessions, and a device that was already signed in loses access within 15 minutes.
• Within 15 days, we delete or anonymize your account data, generations and files. We keep only what the law requires us to keep (payment and tax records and access logs) and security and moderation records, for the periods set out in the Privacy Policy.
• When you delete your account, we cancel the renewal of your subscriptions. If a subscription is billed through Perfect Pay, we show you how to cancel it there. A renewal charged after deletion is refunded in full.
• We may suspend or terminate accounts that violate these Terms, the Acceptable Use Policy or the law, or that put other people or the Platform at risk.
• In case of a serious violation, such as content involving a minor or intimate content without consent, termination is immediate and without prior notice, and records are preserved for the authorities.
• If we terminate your account and you have not violated these Terms, we refund the prorated amount for the paid period you did not use, and the proportional value of the credits from paid packs that you have not yet used.
• You can ask support to review a moderation, suspension or termination decision within 30 days.

11. Liability

• We are liable for the services we provide under the law, including the Código de Defesa do Consumidor (Brazilian Consumer Protection Code). Nothing in these Terms excludes or limits rights that the law guarantees to consumers.
• Failures of the partners we hire (AI, hosting and payment providers) are our responsibility to you.
• We are not liable for how you or other people use the generated content outside the Platform, for damage caused exclusively by you or by third parties unrelated to the service, or for unforeseeable events and force majeure that are external to the service.
• As for other users' content, we act as the law requires, including taking intimate content offline after a notice (art. 21 of the Marco Civil da Internet, Brazilian Internet Civil Framework).
• If you use the Platform as a business, and not as an end consumer, our total liability is limited to the amount you paid in the 12 months before the event, except in cases of willful misconduct or gross negligence.
• You are liable for damages you cause to us or to third parties by violating these Terms or other people's rights, including in claims by people depicted without authorization.

12. Changes to these Terms

We may update these Terms. We announce any significant change on the Platform or by email before it takes effect, and it may require you to accept the Terms again.

A change that reduces what your paid plan delivers is announced at least 30 days in advance, or it takes effect only at your next renewal. If you do not agree, you can cancel your plan and get back the prorated amount for the paid period you did not use, and you can ask for your account to be deleted.

13. Governing law and venue

• These Terms are governed by Brazilian law.
• If you are a consumer, you may file a lawsuit in the courts of your domicile. In all other cases, the courts of the city of São Paulo, State of São Paulo, Brazil, are the chosen venue.
• If you are outside Brazil, the mandatory consumer protections of your country still apply.
• If any clause is found to be invalid, the others remain in effect.

14. Contact

• Support: support@help.theaimodelab.com or WhatsApp +55 11 92219-8321.
• Privacy and personal data: privacy@help.theaimodelab.com. Data Protection Officer (DPO): Bruno Felipe Freitas Magueta.
• Content reports: the Reports and Content Removal page, or report@help.theaimodelab.com.
• Mailing address: Brain2 Licenciadora de White Labels Ltda., Rua Sousa Caldas, 282, Sala 2, Brás, São Paulo/SP, CEP 03025-040, Brasil.