Refunds and Cancellation

1. Right of withdrawal: 7 days

• Every purchase made online, whether a new subscription, a plan change, an annual plan or a credit pack, can be undone with a full refund within 7 calendar days of the payment date, as guaranteed by art. 49 of the Código de Defesa do Consumidor.
• This also applies to customers outside Brazil.

2. Renewals and cancellation

• You can cancel automatic renewal at any time under Profile > Manage your subscription, or through support. Subscriptions billed through Perfect Pay are canceled in the Perfect Pay buyer area (the button under Manage your subscription takes you there) or through support.
• Cancellation applies to future renewals, and your access continues until the end of the period you have already paid for. A renewal charged after cancellation is refunded in full.
• Forgot to cancel? If you ask within 7 days of the renewal charge and have not yet used any credits from the new cycle, we refund the renewal amount.
• Outside these cases, there is no prorated refund for the monthly cycle in progress, unless we are at fault, the law provides otherwise, or a change reduces what your plan delivers (Terms of Use, section 4). The annual plan follows section 3.

3. Annual plan after 7 days

• After the 7 days, you can cancel the annual plan and ask support to refund the full months that have not started yet, minus the difference of the annual discount on the months already used. In that case, the plan ends at the end of the month in progress.
• Example: an annual plan of R$ 1,200 (R$ 100 per month), where the monthly plan costs R$ 150. If you cancel in the 3rd month, we refund the 9 months that have not started (R$ 900), minus the difference of the discount on the 3 months used (3 × R$ 50 = R$ 150). Total refunded: R$ 750.

4. Failed generations

When a generation fails, the credits used are returned to your balance automatically: immediately, when the provider refuses the request or returns an error, or within 1 hour, when the generation gets stuck.

If repeated failures prevent you from using what you paid for, you can ask for the generation to be redone, a price reduction, or a refund of the amount proportional to what you could not use (art. 20 of the Código de Defesa do Consumidor).

5. Incorrect or duplicate charges

A charge made by mistake or in duplicate is refunded in full, at any time, as soon as it is confirmed.

6. What is removed from your account with a refund

With a refund, we remove only what that purchase unlocked: the plan, if it was the subscription, or the credits that are left, if it was a pack. Your other purchases stay in effect.

7. Products sold outside the website

Products sold on partner pages and checkouts, such as prompt packs and guides, follow the guarantee stated on the sales page and at checkout, which is never shorter than 7 days.

8. How to request a refund

• Write to support@help.theaimodelab.com or message us on WhatsApp at +55 11 92219-8321 with your account email and proof of payment.
• You get an immediate confirmation that your request arrived. Within 2 business days, we ask the payment processor to issue the refund and we let you know.
• You can also request it in the buyer area of the payment processor (such as Perfect Pay, Cakto, Hotmart or Hubla).
• The refund timing depends on the payment method: with PIX (Brazil's instant payment system), up to 5 business days; with a credit card, on the current statement or the next two, depending on the issuing bank.
• For international purchases, we refund the same amount charged, in the original currency. Exchange rate variation and IOF (Brazilian tax on foreign transactions) charged by the issuing bank are not under our control.

9. Disputing a charge with your bank (chargeback)

Before you dispute a charge with your bank, talk to us. Resolving it through support is usually faster. When the payment provider notifies us of a dispute, the subscription tied to that charge is canceled immediately and the plan credits for that cycle are removed. Disputes opened after you have used the service are answered with the usage records.

10. Account deletion and termination

• If you ask for your account to be deleted, we cancel the renewal of your subscriptions. If a subscription is billed through Perfect Pay, we show you how to cancel it there. A renewal charged after deletion is refunded in full.
• If we terminate your account and you have not violated the Terms of Use, we refund the prorated amount for the paid period you did not use, and the proportional value of the credits from paid packs that you have not yet used.
• If an account is terminated for a serious violation of the Terms of Use or the Acceptable Use Policy, there is no refund for the current period or for unused credits, to the extent the law allows.